Cancellation and refunds

Last updated: October 5, 2026

This policy explains how IdealMates memberships renew, how to cancel, and when payments are refunded. It forms part of our Terms of Service.

Your membership

IdealMates is free to join. Paid memberships give you extra features for the length you choose, such as one month or several months.

Automatic renewal. A paid membership renews automatically at the end of each term, for the same length and at the price shown when you bought it, until you cancel. We charge the payment method on your account on the renewal date.
Price changes. If the price of your membership is going to change, we tell you before your next renewal, and you can cancel before the new price applies.
Where to see it. Your plan, price and next payment date are always shown under Upgrade → Your membership.

How to cancel

You can cancel at any time, in a few clicks, without contacting us:

Website: Upgrade → Your membership → Cancel renewal.
App: Account → Membership → Cancel renewal.

Cancelling stops the next renewal. You keep everything your membership includes until the end of the period you've already paid for, and then your account continues on the free plan. Until that date, you can change your mind and resume your membership.

Deleting your account also cancels the renewal of a membership bought on our website. A membership bought in the app is billed by Apple or Google: cancel it in your App Store or Google Play subscriptions.

Changing plans

Upgrading to a higher plan takes effect straight away. You're charged the difference, with credit for the unused time on your current plan. The exact amount is shown before you confirm.
Moving to a lower plan or a shorter length takes effect at the end of your current period, so you keep what you've paid for until then.

Refunds

Payments for a membership period are not refunded once that period has started, and we don't refund partly used periods. We do refund:

Charges made in error, for example if you were charged twice, or charged after your cancellation took effect.
Service problems on our side, if a technical fault kept you from using your membership for a significant part of a paid period.
Where the law requires it. If the law where you live gives you a right to cancel and be refunded, such as a cooling-off period, we honour that right.

If we suspend or close an account for breaking our Community Guidelines or Terms of Service, unused time on a membership is not refunded.

Asking for a refund

Email support@idealmates.com from the email address on your account, and include the date and amount of the payment. We reply within two business days.

Approved refunds go back to the original payment method. Depending on your bank or PayPal, they usually arrive within 5–10 business days.

If you think a charge is wrong, please contact us before disputing it with your bank. We can usually resolve it faster.

Contact

IdealMates, Inc.

support@idealmates.com · Contact us